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Customer Service

Shipping & Delivery

In general, please allow 1-2 business days for processing. When your order ships out, you will receive a Shipping Confirmation email and following that, an email with the tracking number from the designated shippers: www.USPS.com, FedEx or UPS. 

Orders are not processed on weekends or holidays. Orders from our online store are processed until 12 noon EST. Orders after 12 noon EST will be processed on the following business day. Please keep this in mind when accounting for a delivery date. 

Continental U.S. Only ~ Delivery Times:

USPS Priority

Approx. 5-7 business days

FedEx Home Delivery

Approx. 5-7 business days

UPS Ground

Approx. 5-7 business days

UPS 3-Day Select  
  (no bleach)

3rd business day

UPS 2nd Day Air 
  (no bleach)

2nd business day

UPS Next Day Air 
  (no bleach)

1 business day

USPS Priority Express 
  (no bleach)

Approx. 1-2 business days

Alaska and Hawaii ~ Delivery Times 

USPS Priority 
 (no bleach)

Approx. 7-10 business days

USPS Priority Express 
  (no bleach)

Approx. 1-2 business days

 
PO Boxes, APOs, and FPOs ~ Delivery Times 

USPS Priority 
  (no bleach)

Approx. 7-10 business days

USPS Priority Express 
  (no bleach)

Approx. 1-2 business days


 International Countries ~ Delivery Times 

USPS Priority  
  (no bleach)

Approx. 14-21 business days

USPS Priority Express 
  (no bleach)

Approx. 10-14 business days
 


Privacy & Security

When you check out using the secure checkout button, all information entered will be encrypted through a secured connection. If your browser doesn't support secured connections and you received an error message when you tried to check out, you can use our standard server. In this case, information sent over the Internet will not be encrypted.

If you receive the error message and do not wish to use the standard server, please call us toll free at 1-800-95 Manic (1-800-956-2642), 9 AM to 5 PM EST M-F and place the order directly over the telephone with our Sales Order Department using your credit card.

Returns & Replacements

All claims for returns and/or credit for purchases from this website must be negotiated within 5 days of receipt of goods and authorized for return. All items must be in original and resalable condition, unused and unlabeled by your store. All returns must be made within 30 days of invoice. Returns will not be accepted without prior authorization. Please call our offices at 1-800-95MANIC  or 1-800-956-2642 for a Return Authorization Number, which must be clearly written on the outside of the box

Any issue with Manic Panic products purchased from this website can be addressed by our experienced customer service dept.  For further assistance, please be sure to provide us with a order and invoice number by email to professional@manicpanic.com

If the product was not purchased directly from this Manic Panic Professional website, please contact the original retailer directly. The customer service team where you made your purchase will help you with your purchase and /or return.

Order Processing

'Payment Pending' Orders:
Depending on certain issuing banks, some customer credit card payments may take up to 5 days to settle successfully. Orders that have a payment pending status will be held until the payment has been received in full. If this situation occurs, you will be notified within 1 business day of placing your order. Please be advised that unsettled payments may affect shipping/delivery times. For example: if the payment from your issuing bank takes three days to settle and you selected 2-day shipping, your total estimated time for delivery will be five days (three days processing and two days in transit).
*Please call our customer service department toll free at 1-800-95 Manic (1-800-956-2642) or email professional@manicpanic.com for issues regarding order payments.

After placing your order, you will receive an Order Confirmation email. Please make sure everything in your order is correct. If you have any questions about the items or delivery times, you can email us at professional@manicpanic.com. Please have your Order Number ready.

Payment, Pricing & Promotions
This information will be posted shortly. In the meantime, if you have any questions please contact us by calling 1-800-95MANIC, 1-800-956-2642 or email professional@manicpanic.com 
 
Updating Account Information
This information will be posted shortly. In the meantime, if you have any questions please contact us by calling 1-800-95MANIC, 1-800-956-2642 or email professional@manicpanic.com